We sell services, not physical goods, so there is nothing to send back. This page explains how cancelling a plan works and when we give refunds.

Cancelling a monthly plan

Monthly plans run for a minimum of three months, then continue month to month. After the first three months, tell us in writing before the end of a monthly billing period and your plan ends at the end of that period. You will not be charged again after it ends.

Fees already paid

Monthly fees are paid in advance and cover work that starts at the beginning of the period, so they are not refunded once a billing period has begun. If you cancel before the minimum three months are up, the remaining months of the minimum term are still due.

When we will refund you

• A billing mistake. If you are charged the wrong amount, or charged after your plan has ended, we will refund the difference.
• Work we did not deliver. If we fail to deliver something included in your plan for a billing period, tell us and we will either deliver it or refund the part of that month's fee that covers it.

One-off projects

Website builds and other one-off projects follow the payment and cancellation terms set out in your written quote.

Advertising spend

Advertising spend is paid directly by you to platforms such as Google and Meta. We do not collect it, so refunds of ad spend are a matter between you and the platform.

How to ask

Email support@wireframe-marketing.com with your business name and what you would like to cancel or query. We will reply by email.